Privacy

Merkato Insurance Agency
Charlotte, North Carolina
March 1, 2026

At Merkato Insurance, we are committed to protecting your privacy. This policy outlines our practices regarding the collection, use, and disclosure of your personal information.

1. Information We Collect

We collect personal information necessary to provide insurance quotes and services for Home, Auto, Business, Life, and Health insurance. This may include:

• Name, address, and contact information (Email, Phone Number).
• Date of birth, Social Security Number (where required for quoting).
• Vehicle, property, or business details.
• Health history for Life and Health insurance applications.

How We Share Your Information

We use your information to:

• Generate accurate insurance quotes from our carrier partners.
• Service and manage your existing policies.
• Communicate with you regarding your accounts or inquiries.
• Comply with North Carolina state insurance regulations..

Sharing of Information

We share your information only with insurance carriers and third-party service providers necessary to process your application or service your policy. We do not sell your personal data.

• SMS Privacy Commitment: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS consent is not shared with third parties.

2. SMS Terms & Conditions

By providing your phone number and opting in to receive SMS from Merkato Insurance, you agree to the following terms:

Program Description

Merkato Insurance provides SMS updates to customers and leads regarding their insurance inquiries. Messages may include:

• Policy quotes and coverage updates.
• Appointment reminders.
• Document requests or signature alerts.
• Account notifications and billing reminders.

Frequency & Costs

• Messaging frequency may vary. (Typically 2–4 messages per lead/inquiry).
• Message and data rates may apply. Check with your carrier for detail

User Rights & Assistance

For Assistance: If you need help, call us or visit our website at merkatoinsurance.com/contact.

To Opt-Out: You may opt out of SMS communications at any time. To stop receiving messages, text STOP to any message you receive from us.